My Data & Account
You have full control over your personal data. Learn about your rights and how to manage your information.
Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Access Your Data
Request a copy of all personal data we hold about you
Correct Your Data
Request correction of inaccurate or incomplete personal data
Delete Your Data
Request deletion of your personal data
Object to Processing
Object to how we process your personal data
Restrict Processing
Request restriction of processing your personal data
Data Portability
Request transfer of your data to you or another organization
How to Request a Copy of Your Data
You have the right to request a copy of all the personal data we hold about you. Here's how:
Steps to Request Your Data
Send an Email Request
Send an email to digital@zailo.co.uk with the subject line "Data Access Request"
Provide Verification Details
Include your full name, email address associated with your Zailo account, and date of birth for verification
We'll Verify Your Identity
We may need to ask you additional questions to verify your identity and protect your data
Receive Your Data
We will provide you with a copy of your data within 30 days in a commonly used format (typically PDF or CSV)
How to Delete Your Data
You have the right to request deletion of your personal data. Please note that we may be required to retain some data for legal or regulatory purposes.
Steps to Delete Your Data
Send a Deletion Request
Send an email to digital@zailo.co.uk with the subject line "Data Deletion Request"
Confirm Your Identity
Include your full name, email address, and date of birth. We'll verify your identity before processing your request
Review and Confirmation
We'll review your request and inform you if we need to retain any data for legal reasons
Data Deletion Complete
Your data will be deleted within 30 days, and you'll receive confirmation once complete
Important: Some data may be retained as per the NHS data retention policy for legal, regulatory, or safety purposes. We will inform you if this applies to your request.
What Data We Hold
When you use Zailo, we collect and store:
- Account Information: Name, email, date of birth, gender
- Health Data: Abstinence records, alcohol consumption, sleep activity, physical activity
- Device Information: Device model, OS version, breathalyser data
- Usage Data: App interactions, progress tracking, timestamps
Data Retention Period
We retain your personal data in accordance with NHS data retention policies. This ensures we meet legal, regulatory, and medical requirements while respecting your privacy rights.
Questions or Concerns?
We're Here to Help
If you have any questions about your data rights or need assistance with your account, please contact us:
We aim to respond to all requests within 48 hours
Make a Complaint
If you're not satisfied with how we've handled your data, you have the right to make a complaint to:
Information Commissioner's Office (ICO)
The UK supervisory authority for data protection issues
Website: ico.org.uk
Phone: 0303 123 1113