Terms and Conditions
Last updated: August 21, 2025
Zailo App - End User License Agreement
PLEASE READ THESE LICENCE TERMS CAREFULLY
BY CLICKING ON THE "ACCEPT" BUTTON YOU AGREE TO THESE TERMS WILL BIND YOU AND THAT YOU CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA THROUGH YOUR USE OF THE APP IN ACCORDANCE WITH OUR PRIVACY POLICY.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR YOU DO NOT AGREE THAT YOUR PERSONAL DATA CAN BE PROCESSED IN ACCORDANCE WITH OUR PRIVACY POLICY, YOU SHOULD UNINSTALL THE SOFTWARE.
Who We Are and What This Agreement Does
We, Zailo Health Ltd., are the service provider for the Zailo App powered by AlcoChange® (the "App") and license you to use the App and the Documentation in accordance with these terms. Zailo operates as a comprehensive Digital Therapeutic as a Service (DTaaS) provider.
CyberLiver Limited (08052630), whose registered office is at First Floor, Burnells, 5 Garland Road, Stanmore, Middlesex, HA7 1NR is the owner of the underlying AlcoChange® DTx technology and acts as the data controller for data processing purposes under GDPR.
You Must Be 18 to Accept These Terms
You must be 18 or over to accept these terms and download the App.
Your Privacy
The privacy policy for Zailo (Privacy Policy) sets out how your personal data is collected through your use of the App. The Privacy Policy is available at digital@zailo.co.uk and is incorporated into these terms.
By agreeing to these terms you agree to the collection and use of your personal data in accordance with the Privacy Policy, where CyberLiver acts as the data controller and Zailo acts as the data processor and service provider.
About Zailo Service
Zailo is a comprehensive Digital Therapeutic as a Service (DTaaS) program provided by Zailo that integrates:
- Licensed AlcoChange® DTx technology from CyberLiver
- Digital support tools and monitoring
- Access to professional therapists by licensed service providers
- HelpDesk support and care coordination
- Data analytics and outcome tracking
The Zailo app is free to download and use. Service fees, if applicable, are paid directly to the service provider for the comprehensive digital care program.
Indications for Use
The underlying AlcoChange® DTx technology is intended to provide behavioural therapy based on CyberLiver Behaviour Change (CBC) Model, that is designed from the blend of principles from various behaviour change theories in the design of Digital Behaviour Change Techniques (DBCTs), Digital Behaviour Change Interventions (DBCI's).
Zailo, incorporating AlcoChange® DTx is a contingency management system for patients 18 years of age and older. The AlcoChange® component is indicated as a 180-day treatment for patients with alcohol use problems. It is intended to increase abstinence and retention in the outpatient treatment program.
It is the responsibility of all users of the Zailo App to satisfy themselves as to their personal medical and physical condition in determining whether or not to use or adapt the information or content provided by the App or the Documentation.
Operating System Requirements
This app requires a smartphone device with the following minimum configuration:
- iPhone's: X and above phone models running on iOS 15.x and above
- Android phones: Running on Android 10 and above, a Minimum 2GB RAM and 16GB internal storage is required
Breathalyser Use and Compatibility
The digital breathalyser has two modes of operation:
- Connect via USB for Android phones and a bluetooth only No MFi Lightning cable for iPhones
- Connect via Bluetooth on both Android and iPhones (requires Bluetooth 3.0 and above)
Warning: We strongly recommend you to use only the USB or Apple lightning cables provided in the Zailo Breathalyser to avoid any damage to your phone. Zailo Health Ltd and CyberLiver are not responsible for any fault or damage caused by using an unauthorised or 3rd party cable or charger.
Important: Breathalyser function is to measure alcohol in the breath to estimate the blood alcohol concentration of the user. Do not use the breathalyser to determine whether you should operate a motor vehicle or equipment, or perform any other dangerous act. You should not rely solely on the breathalyser to establish legal sobriety.
Mandatory App Settings
- Battery optimization: Must be turned off for the Zailo app
- Push notifications: Must be mandatorily turned on for the Zailo app
Acceptable Use Restrictions
You must not:
- Use the App in any unlawful manner or for any unlawful purpose
- Infringe our intellectual property rights or those of CyberLiver or any third party
- Transmit any material that is illegal, defamatory, offensive or objectionable
- Use the App in a way that could damage, disable, or compromise our systems
- Collect or harvest any information or data from the App or our systems
Intellectual Property Rights
All intellectual property rights in the Zailo app and branding belong to Zailo Health Ltd. The underlying AlcoChange® DTx and related intellectual property rights belong to CyberLiver Limited. The rights in the App are licensed (not sold) to you.
Our Responsibility for Loss or Damage
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Our liability to you is capped at £50.
How We Will Contact Each Other
Contact Us (Including with Complaints)
If you think the App or the Service are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at:
How We Will Communicate with You
If we must contact you, we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.
Changes to These Terms
We may need to change these terms from time to time to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you reasonable notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.
If you do not accept the changes, please uninstall the App. If you continue to use the App after we have changed these terms, you will be deemed to have agreed to those changes.
We May End Your Rights to Use the App
We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If we end your rights to use the App:
- You must stop all activities authorised by these terms
- You must delete or remove the App from all devices in your possession
- We may cease providing you with access to the App
Which Laws Apply
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts.
Contact Us
If you have any questions about these terms, you can email us at:
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